1
Cloud Configuration (Azure, AWS, Google) and Cost Optimization, including Data Lakes
2
24-hr Support using NinjaOne Help Desk
15 min response time during business hours / 1 hour response time off hours3
Software / OS Patching and upgrades performed during regular maintenance windows.
4
Database, OS, and System Administration, and Query Tuning (Windows, Linux, Mac).
5
Restore and Failover Testing.
6
Microsoft Dynamics 365 configuration and maintenance.
7
Custom / Mobile Application Development and Report Optimization including Power BI.
8
Disaster Recovery Plans, implementation, and backup reviews.
9
Network /VPN Configuration, Support, Security (including CIS Assessment).
10
Agile Methodology and Training.
11
Microsoft 365 License management and reseller.
12
Remote Desktop Support (Windows/Mac) / on-site within 1 hour (During Business Hours).
13
IT Equipment Reseller aligned with multiple Vendors (CDW, Ingram Micro, etc)
14
Email Protection, Email Signature, and Archive reseller (Inky, Barracuda).
15
Security Audits including CIS Controls, JACHO.
